Terms and Conditions
Your contract will be with REEFSCAPE TRAVEL LIMITED, Company number 13428449 of 30 City Road, London, United Kingdom, EC1Y 2AB (“we”, “us“ or “ours”).
Tel: +44 203 307 8676
In these booking conditions, “you” and “your” means the lead name on the booking and all travellers named in the booking (including anyone who is added or substituted at a later date) and any one of them, as applicable.
1. Making a booking
1.2 The lead name on the booking shall be responsible for the administration of the booking and shall correspond with us in all matters relating to the booking. The lead name also warrants that they have the authority to make the booking (and any amendments and/or cancellations) on behalf of all the travellers in booking and shall be liable for:
(i) the full payment of any deposits and balances;
(ii) the payment of any amendment fees and/or cancellation charges;
(iii) confirming all traveller details to us; and
(iv) communicating all information issued by us including, without limitation, our booking confirmation invoices and these booking conditions, to all the travellers in the booking.
1.3 Due to the type of travel services that we provide, we may not be able to confirm all your travel arrangements at the time of booking. As such, we may need to delay issuing our booking confirmation to you until we have received confirmation of all your travel arrangements from our various suppliers.
On occasion, we may need to advise you that we are unable to confirm your booking where our suppliers are not able to provide some or all of your requested travel arrangements. In this event, we will try to offer you a suitable alternative where we are able to do so, but any difference in cost will need to be met by you. Should you decide not to proceed with booking your travel arrangements with us, we will refund any deposit that you may have paid to us, but we shall not be liable for payment of any compensation, loss, cost or other expense.
Where you submit a booking request online, any electronic acknowledgment of receipt, or otherwise, that you may receive is not a conﬁrmation that we have accepted your booking, nor does it indicate that a contract has been formed between us.
Please see clause 2.2 below.
2.1 At the time of making your booking you will be required to complete a booking form and pay a deposit. The deposit will be advised to you at the time of booking and, unless a higher deposit is required by one or all of the suppliers of the travel services that you have booked, the deposit will usually be 20% of the total value of your booking. Payment can be made by bank transfer or debit/credit card.
2.2 A booking is confirmed and a Contract between us will exist when we issue a confirmation invoice to you.
2.3 Your confirmation invoice will state when the balance of the total price of your booking is due which, unless one or all of the suppliers of the travel services that you have booked requires the balance to be paid earlier, shall be 90 days prior to your departure date. If the balance is not paid by that time, we shall cancel your booking and retain your deposit.
2.4 If you make a booking with us within 90 days of departure, the total price of your booking will be payable at the time of making your booking.
2.5 Please check your confirmation invoice carefully and advise us immediately of any incorrect or incomplete information.
3. Cancelling your booking
3.1 The lead name may cancel the booking at any time, by advising us in writing. The effective date of any cancellation or transfer shall be the date that written notification is received by us.
3.2 Since we incur costs in cancelling your booking, you will have to pay cancellation charges as follows:
Period before departure Cancellation charge
in which you notify us
More than 91 days Deposit only
90 days or less before day of departure: 100% of holiday cost
3.3 If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
3.4 For flight-inclusive bookings, you must also pay any charges levied by the airline concerned, in addition to amounts above.
4. Changes to your booking
4.1 If, after our confirmation invoice has been issued, you wish to change your booking in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the lead name and the effective date of any change shall be the date that written notification is received by us. Where we are able to make the requested change, we will provide you with a quote that shall detail: (i) any additional costs incurred by us in making the change; (ii) any additional costs or charges incurred or imposed by our suppliers in making the change; and (iii) our amendment fee of £75 per person. Such costs could increase the closer to the departure date that changes are made and you should therefore contact us as soon as possible.
4.2 Certain travel arrangements (e.g. flights) may not be changed after a reservation has been made and any request for a change could incur a cancellation charge of up to 100% of that part of the booking.
5. Transferring a place in your booking
For package bookings and non-package bookings, a traveller may transfer their place in the booking to another suitable person, who satisfies all the conditions that apply to the booking, by giving us at least 7 days written notice prior to departure (any such notice must be given by the lead name on the booking). Both the former and the new traveller are responsible for paying all costs we incur in making the transfer, including an administration fee. Certain travel arrangements (e.g. flights) may not be changed or transferred after a reservation has been made and any request for a change or transfer could incur a cancellation charge of up to 100% of that part of the booking.
6. Changes or cancellations made by us
6.1 For package bookings
Occasionally we have to make changes to your booking and it is a term of your booking that we are able to make any such changes to any aspect of your booking at any time.
Most changes will be minor and will be advised at the earliest possible date. Minor/insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard and changes of carriers.
Significant changes include changes to your departure flight by more than 12 hours; changes to your departure airport where the new airport is significantly more inconvenient (this excludes changes to London airports including London Gatwick, London Heathrow, London Luton, London Stansted, London City and London Southend); change to your destination country, or changes to your accommodation to that of a lower standard. If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of your booking, we will inform you as soon as reasonably possible if there is time before your departure and you will have the choice of accepting the change; or accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or cancelling your booking and receiving a refund of the monies that you have paid to us. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly - if you do not respond to us within the timescale given your booking may be cancelled.
If we make a major change to your booking we will pay you compensation where applicable, unless the significant change is due to (i) unavoidable and extraordinary circumstances, which means a situation beyond our reasonable control, the consequences of which could not have been avoided even if all reasonable measures had been taken; or (ii) the number of persons in the booking is lower than minimum number required to operate the trip, as notified to you in our booking confirmation; or (iii) a significant change is made to your booking - that you accept - before we issue our booking confirmation to you; in which case we shall not be liable for any compensation, loss, damage, cost or other expense.
(ii) Changes to the price of your booking
Due to the type of travel services that we provide and the destinations in which we offer them, we reserve the right to update the prices on our website and in other promotional materials at any time, in addition to correcting any obvious errors in pricing. Our prices are for guidance only and we will confirm actual pricing to you, in regard to your travel plans, prior to us accepting your booking and issuing a confirmation invoice.
We can also change your holiday price after you have booked where there are changes to (i) the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; or (ii) the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) exchange rates relevant to your booking. However, there will be no change within 20 days of your departure.
We will absorb, and you will not be charged for, any increase equivalent to up to 2% of the price of your travel arrangements, which excludes any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of (i) accepting the price difference and paying the additional amount due; or (ii) accepting a change to another booking if we are able to offer one (we will refund any price difference if the alternative is of a lower value); or cancelling your booking and receiving a full refund of all monies paid, except for any amendment charges.
Should you decide to cancel you must do so within the time period shown on your final invoice.
Should the price of your holiday go down by more than 2% due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protections in place.
We reserve the right to cancel your booking, however we will not cancel less than 8weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance due. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value).
In the event a refund is paid to you, we will we will pay compensation where applicable, except where the cancellation is due to (i) unavoidable and extraordinary circumstances which means a situation beyond our reasonable control, the consequences of which could not have been avoided even if all reasonable measures had been taken; or (ii) the number of persons in the booking is lower than minimum number required to operate the trip, as notified to you in our booking confirmation; or (iii) your booking is cancelled before we issue our booking confirmation to you; in which case we shall not be liable for any compensation, loss, damage, cost or other expense.
6.2 For non-package bookings:
If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of your booking, we will inform you as soon as reasonably possible if there is time before your departure and you will have the choice of accepting the change; or accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or cancelling your booking and receiving a refund of the monies that you have paid to us. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly - if you do not respond to us within the timescale given your booking may be cancelled. The option above do not apply where we make minor/insignificant changes to your booking.
We shall not be liable for any compensation, loss, damage, cost or other expense in any event.
We reserve the right to cancel your booking, however we will not cancel less than 8 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance due. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value).
We shall not be liable for any compensation, loss, damage, cost or other expense in any event.
7. Unavoidable and extraordinary circumstances:
Except where otherwise expressly stated in these booking conditions we will not be liable for any damage, loss, costs or other expenses incurred by you - or pay you compensation - where the performance or prompt performance of our Contractual obligations to you are prevented, or affected by – or you otherwise suffer any damage, loss or expense of any nature – as a result of unavoidable and extraordinary events (Force Majeure Events).
Force Majeure Events are events that neither we nor the suppliers of any service(s) in question could, even with all due care, foresee or avoid. Force Majeure Events include, without limitation, war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and pandemics and government measures to combat such outbreaks, riot, the act of any government or other national or local authority or the act of any airport, port or river authorities, unforeseeable technical problems with transport, airport, port or airspace closure restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster and all similar events outside our or the concerned supplier’s control.
8. Our liability
(i) You must inform us without undue delay of any issues with the travel services included in your booking – please see clause 21 (Complaints) for how to make a complaint in destination.
(ii) We will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from:
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their group;
- the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in the package;
- unavoidable or extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken;
- any loss or damage you incur that relates to any business activity (including without limitation loss of earnings);
- any loss or damage that relates to any services which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in destination from a third party).
(iii) Our Contract with you - and the laws and applicable standards of the country in which your claim or complaint occurred - will be used when reviewing your complaint If the particular services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK.
(iv) Our liability, except in cases involving death or personal injury as a result of our negligence, or the negligence of our suppliers who provide some of the services that form part of your Contract with us, shall be limited to:
- for package bookings, a maximum of three times the cost of your travel arrangements (excluding any amendment charges) paid by or on behalf of the person(s) affected in total; and
(b) for non-package bookings the total value of your booking with us;
unless a lower limitation applies to your claim under clause 8(v) below.
(v) We are to be regarded as having all benefit of any limitation of compensation contained in these booking conditions or any other applicable convention(s). Where transport is included in your booking, your journey may be subject to certain conditions of carriage and International Conventions. You agree that the airline and/or transport companies contractual terms and/or conditions of carriage and such conventions form part of your Contract with us and will apply to you on that journey. You can request copies of the travel service contractual terms, or the international conventions, from us. Please note that strict time limits may apply for notifying of loss, damage or delay of luggage to airlines.
(vi) where applicable to your booking, under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your booking cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made or due to you by the airline or any other service provider will be deducted.
(vii) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. This includes, without limitation, (i) any separate contracts that you may enter into with other providers or suppliers for any excursions, activities or other services; and (ii) any services that are not provided by us or our suppliers as part of your Contract that may include services provided near to where you are staying such as water sport providers, beach vendors, shops, massage and other spa therapies and sporting facilities.
(i) We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday.
(ii) We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(a) If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
(i) Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by other suppliers);
(ii) If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to the requirements of clause 5;
(iii) Cancelling your holiday, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance.
If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.
(b) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.
(iii) You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.
10. Your travel arrangements
(i) For package bookings
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations.
Therefore, you will benefit from all rights applying to packages. We will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. For more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018: https://www.legislation.gov.uk/uksi/2018/634/contents/made
(ii) For non-package bookings:
If, after selecting and paying for one travel service, you book additional travel services for your trip via us, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, we will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.
However, if you book any additional travel services during the same visit to our booking website, the travel services will become part of a linked travel arrangement. In that case we have, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments for services not fully performed because of our insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
(iii) Regulation (EC) No.2111/2005 establishes a list of air carriers which are subject to an operating ban within the European Community. We are required to publish the existence of this list, which can be found at: https://ec.europa.eu/transport/modes/air/safety/air-ban_en
11. Protecting your money
(i) Flight bookings
Where your conﬁrmed travel arrangements include a ﬂight and you are resident in the UK any your ﬂight departs from the UK, this is ﬁnancially protected through our Air Travel Organiser’s Licence (ATOL number 12064) issued by the Civil Aviation Authority (CAA), Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email email@example.com.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your Contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
(ii) Non ATOL bookings
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Reefscape Travel 5496, and in the event of their insolvency, protection is provided for:
- Non-flight packages from 01 May 2023
- Flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK from 01 May 2023
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Reefscape Travel.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/
12. Passport, visa and other travel requirements
Passport, visa and other immigration requirements are your responsibility and you should confirm any such requirements with the relevant embassies and/or consulates.
You must also ensure that you keep informed of all travel advice, as well any health, vaccination, testing or quarantine requirements that may be applicable prior to your departure, in destination, or on your return.
Information is available via the following websites:
We do not accept any liability or responsibility if any member of your booking cannot travel because they have not complied with any passport, visa or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, vaccination certificates, testing kits and any other required documentation).
The travel services that you have booked with us are for your use only and other travellers who are not part of your booking are not permitted to share your accommodation, transfers or similar. You are also responsible for any damage to your accommodation or its contents during your stay.
In the event that you are disruptive at any point, you may be prevented from boarding your flight, entering and/or staying at the accommodation that you have booked, and/or taking part in any activity. Similarly, the captain of an aircraft, ship or boat has the authority to restrict your movements on board, or remove you if you are considered to be disruptive. In any of these events, we will consider your booking as being cancelled by you with immediate effect and we shall not be liable for any damage, loss, cost, refund, compensation or other expense incurred by you as a result including, without limitation, any costs you or your party incur: (i) in travelling back to the UK; (ii) in finding alternative accommodation; (iii) for the cleaning, repairing or replacing of any property that has been lost, damaged or destroyed by you; (iv) in compensating any passenger, crew, staff or agent affected by your actions; or (v) in diverting the aircraft or ship/boat on which you are travelling for the purpose of removing or restraining you.
It is important that the people in your booking take into account their personal safety whilst in destination so as not to put themselves or others at unnecessary risk including, without limitation, ensuring that care is taken when out during the hours of darkness; not venturing out alone where possible; not putting themselves in risk situations; not being intoxicated or under the influence of any other substances; and being aware of their behaviour and actions in the context of their surroundings.
14. Medical conditions, disabilities and reduced mobility
If you have any medical condition, disability or have any reduced mobility which may affect your planned trip, please inform us in writing before you make a booking with us so that we can advise as to the suitability of you chosen arrangements.
You must also promptly notify us of any deterioration, adverse change or development of any medical condition, disability, or mobility which may affect your planned trip and which occurs after you book.
It is a condition of booking with us that you have adequate travel insurance in place, effective from the time of making your booking with us, sufficient to cover all the activities that you have booked including, without limitation, scuba diving, white water rafting, travel by light aircraft, paragliding, non-motorised and motorised water sports, safaris, trekking, hiking, boat cruises, snorkelling, fishing, cage-diving, freediving, scuba, swimming, surfing, zip lining, ATV/quad biking, bungee jumping, skydiving, canyoning, rock climbing, caving, mountain biking and whale-watching. Your insurance should also cover you for (without limitation) cancellation, medical costs and expenses, repatriation and personal possessions and equipment.
Your insurance should also provide cover, as a minimum, for your personal belongings, luggage and specialist equipment, as well as for medical expenses, cancellation and/or curtailment, emergency evacuation and repatriation.
Scuba Diving Emergency Insurance
We strongly recommend taking out specialist divers accident insurance with DAN Divers Alert Network: https://www.daneurope.org/en/dive-accident-insurance, particularly if you are diving away from main cities and infrastructures. DAN dive accident insurance can provide evacuation for the medical treatment of dive injuries, which are often left uncovered by typical travel insurance policies. Typical travel insurance policies that cover scuba diving usually require you to be seen by a medical professional before the treatment is approved, which is often not possible in remote areas and diving accidents are usually extremely time sensitive. DAN insurance should be taken out in addition to your travel insurance and not as a replacement to.
Your personal property, including baggage, is your own responsibility at all times. You also acknowledge and accept the inherent risks in this type of trip and warrant that you shall have the necessary insurances in place sufficient to cover all and any eventualities.
16. Special Requests
Any special requests must be clearly notified to us in writing. We do our best to meet any special requests made by you and ensure that these are forwarded to the appropriate persons. We cannot guarantee, however, that special requests will be fulfilled and failure to do so does not constitute a breach of Contract with you. Special requests will only be held to form part of the Contract between you and us when they have been confirmed in writing to be guaranteed by us.
17. Excursions and other activities
We will not be liable for any damage, loss, cost or other expense incurred by you in relation to any excursion or other activity that does not form part of your booking with us. In this event, your contract will be direct with the excursion or activity operator/provider and any complaints, requests for refunds, or claims should be taken up directly with them.
18. Additional Assistance
For package bookings, if you or a member of your booking are in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, such as information on health services, local authorities and consular assistance. We will also help you find alternative arrangements and assist with any necessary phone calls/emails. However, we will charge a reasonable fee for such assistance if the difficulty is caused intentionally by you, or as a result of your negligence.
19. Data Protection
20. Marketing and Photography
If you have a problem with any aspect of your booking it is essential that you contact us as soon as possible so that we can try to rectify the situation at the time.
In the unlikely event of your complaint not being resolved in destination, please contact us within 28 days of your return home by writing to firstname.lastname@example.org giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to identify your concerns quickly and speed up our response to you.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were at the accommodation and this may affect your rights under this Contract.
These booking conditions may be varied by us at any time and at our sole discretion. Any new booking conditions will be published on our website and will have immediate effect.
23. Law & Jurisdiction
Your booking is governed by English Law and the jurisdiction of the English Courts.
These terms and conditions tell you the rules for using our website www.reefscapetravel.com (our site) and also apply to the products and service that we supply – and our Contract with You.
Who we are and how to contact us
www.reefscapetravel.com is a site operated by REEFSCAPE TRAVEL LIMITED, with company number 13428449 of 30 City Road, London, United Kingdom, EC1Y 2AB (“we”, “us“ or “ours”).
To contact us, please email email@example.com or telephone our customer service line on +44 203 307 8676.
By using our site you accept these terms
We recommend that you print a copy of these terms for future reference.
Other terms that may apply to you
- Our Acceptable Use Policy, below, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
If you purchase any services or products from our site, our Booking Conditions will apply to any such purchases and to your Contract with us.
We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may also update and change our site from time to time to reflect changes to our services and/or product offering.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):
- Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
- Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our Booking Conditions.
If you are a business user:
- We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
- We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
- In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user:
- Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You are permitted to use our site to: obtain information on, and check the suitability and availability of, our products and services; or for purposes legitimately connected with purchasing our products and services.
How we may use your personal information
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our site other than that set out above, please contact email@example.com.
Law and Jurisdiction
Our trade marks are registered
"Reefscape" is a UK registered trade mark of Reefscape Travel. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site.
Acceptable Use Policy
This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way. By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.
You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To bully, insult, intimidate or humiliate any person.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
- To upload terrorist content.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
- Not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.
Breach of this policy
When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.
- Immediate, temporary or permanent withdrawal of your right to use our site.
- Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
These terms were most recently updated on 24/11/2021.